General Conditions of
Our rates include:
Unlimited mileage (except with some types of vehicles in
certain locations), collision damage waiver (unless caused
by misuse), third party insurance cover (including the supplementary
liability insurance in the USA), unless requested otherwise,
theft protection insurance, government taxes and/or state
imposed taxes (also bail bond in Spain).
Collision Damage Waiver:
In some cases an excess charge is payable in the case of
vehicles returned damaged. Please check in the info / other
information section or contact reservations.
Theft Protection Insurance:
In some countries an excess charge is applied if the vehicle
is actually stolen. Details should be requested at the time
of booking. Personal belongings are not covered should they
be stolen from the vehicle.
Not included: Fuel,
personal accident insurance (optional), special request
items (roof-rack, baby seat, etc.), additional drivers and/or
young driver surcharges (where applicable).
IT SHOULD BE NOTED THAT,
IN COMMON WITH MOST CAR RENTAL COMPANIES, THE INSURANCE
COVER OFFERED DOES NOT COVER TYRES, PUNCTURES, WINDSCREENS,
UNDERCARRIAGE, ROOF DAMAGE (IF ROOF RACK IS FITTED), WING
MIRRORS AND CODED KEYS (WHETHER LOST OR LOCKED IN VEHICLE).
Seasonal Rates: Where
seasonal rates apply, the applicable rate will be the rate
ruling on the date of collection, even if the period of
hire extends into another season, unless otherwise advised.
Personal Accident Insurance:
This is an optional insurance which is usually covered by
your holiday insurance policy. If you decide to take this
locally, you have to pay for it locally, there is no refund.
Hirers/drivers must produce a full driving licence, held
for at least one year, except in the Balearics and Ireland
where it must have been held for two years. The car rental
company must reserve the right to refuse renting a car to
a person with endorsements on their licence or who, in their
opinion, is unfit to drive or does not meet eligibility
requirements. In such cases, your contract with us becomes
void and we will have no further liability to the hirer.
It is advisable at all times, in all countries that drivers
carry I.D. , ie, passport or international driving licence.
Age Limits: These
vary from country to country. The normal is that drivers
must be 21 years or over, with at least 12 months minimum
driving experience. Please check at time of booking. In
some countries there is an additional surcharge payable
locally for drivers under 25 years.
All bookings are confirmed by group and vehicles supplied
may be a different make and model to that advertised. In
such cases we reserve the right to have a vehicle of similar
Upon collection of your vehicle and during the hire, if
you are dissatisfied in any way with the standard of the
vehicle, you must report this to the rental supplier immediately.
It is difficult for The Holiday Factory to assess any claim made
regarding the standard of your vehicle on completion of
In case of breakdown or mechanical difficulties, you must
immediately call the car hire company, whose telephone number
will appear on the rental agreement. Authority to obtain
repairs or replacement cars must be given by the local car
hire company. If you are involved in an accident in the
hire car, the local police and the car hire company MUST
be informed. Keep copies of any relevant documentation you
are asked to complete.
Deposits: Cars are
usually supplied with a full tank of fuel and this is charged
for at time of collection. This does vary however, and in
some countries other arrangements may apply. In most cases,
a major credit card will be required to cover fuel and any
other extras. Deposits against damage are required in some
countries and a major credit card can be used for this purpose.
The credit card holder should be the main driver, otherwise,
additional charges may apply.
This is normally free at airports during normal daylight/working
hours (this varies locally and can be advised at the time
of booking). If an out-of-hours service can be provided,
there will be a local fee.
Driving Areas: Generally
vehicles may be taken out of the original country of hire.
There may be a local charge for this service (check with
reservations). Vehicles must not be taken in to some Eastern
European countries or Morocco. Cars may not be taken in
to Mexico from the USA.
Baby/child seats, roof racks, ski racks and snow chains
may be available in most destinations provided they are
specially requested at the time of booking, although these
items cannot be guaranteed at any time. In most cases a
small charge will be made. The cost of these items is subject
to change without prior notification.
Clients are responsible for any parking fines, tow away
charges or impounding fees incurred by them. Please note
that this rule also applies to airport waiting areas and
cars must be redelivered to points as instructed at time
charges are as follows: A charge of £10.00 (16.00 Euros,
14.00 US Dollars) applies to all cancellations notified
up to 7 working days before start of hire. Shorter notice
may incur higher charges, depending on vehicle and location.
No refunds for no-shows at destination or failure to produce
relevant documents including driving licence, early returns
or cancellations after the hire start date. There are no
refunds on any unused days. All communications regarding
cancellations must be directed to the U.K. office
quoting the booking reference.
can be amended up to 7 working days before start of hire,
we charge £10 per amendment (16.00 Euros, 14.00 US
Dollars). Shorter notice may incur higher charges, depending
on vehicle and location. Please direct all communications
to the U.K. office quoting the booking
There will be no contract
between the company and the hirer until the appropriate
deposit has been received by the company and the booking
confirmed in writing by the company.
The terms and conditions
of hiring vehicles are governed by local laws and the rental
contract signed locally on collection of the car is legally
binding on the hirer.
All reservations are made
by The Holiday Factory and all coupons and vouchers are issued by
the company in their capacity as agents/intermediaries for
the principals supplying the relevant services, upon the
expressed condition that The Holiday Factory is not responsible
to the hirer for loss, damage, delay, injury, cancellation,
alterations, irregularity or additional expenses suffered
by the hirer whatsoever.
It is the hirer's responsibility
to ensure that he is aware of the correct date and airport
of arrival and that the correct flight number and time of
arrival are given. Failure to do so could result in the
car not being available. In this event, The Holiday Factory will
not be held responsible.
The company reserves the
right to amend prices and conditions of hire without notice.
All amounts and age limits
shown above are subject to change by the local supplier
and/or government agencies, including increases in local
VAT or other tax without notice.